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Terms and Conditions

Welcome to TopPharma! We're delighted to have you explore our range of high-quality surgical instruments.

Below, you’ll find the terms and conditions that govern the use of our website and purchases.

Please read them carefully to ensure a smooth and secure experience:

1. Acceptance of Terms

By accessing our website, you agree to be bound by these terms, which protect both you and our brand.

2. Product Use

Our surgical instruments are intended for professional use by licensed practitioners. It is crucial to use the products under applicable professional standards.

3. Purchase and Payment

When you make a purchase, the details of the transaction will be clear and straightforward. We accept various forms of payment, detailed during your checkout process.

4. Shipping and Delivery

We strive to deliver your orders efficiently. Available shipping options and times will be provided at checkout.

5. Returns and Refunds

If you’re not satisfied with your purchase, we offer a clear returns policy. Eligible items can be returned within a specific period for a refund or exchange, provided they are in their original condition.

6. Privacy Policy

At Top Pharma, we value your privacy and are committed to protecting your personal information. Here’s a brief overview of how we handle your data:

Information We Collect
- We collect basic information like your name, contact details, and business information when you register or place an order.
Use of Information
- Your information is used to process orders, improve our services, and communicate updates.
Data Sharing
- We do not share your data with third parties except for necessary service providers (e.g., shipping and payment processing).
Data Security
- We implement security measures to protect your data.
Cookies
- We use cookies to enhance your browsing experience.
Your Rights
- You can request access, updates, or deletion of your personal data at any time.

For any questions, contact us at [email] or visit www.top-pharma.in.

7. Intellectual Property

All content on this site, including text, graphics, logos, and images, is our property and protected by copyright laws.

Thank you for choosing TopPharma.

We are committed to providing you with the best products and services to enhance your medical practice.

If you have any questions, please don’t hesitate to contact us.

These terms and conditions are designed to ensure that your experience with TopPharma is both enjoyable and professional.

By continuing to use our services, you acknowledge that you understand and agree to these terms.

Cancellation Policy

1. General Terms

At TopPharma, we strive to provide excellent customer service and ensure a smooth shopping experience. However, we understand that there may be situations where you need to cancel an order. This cancellation policy outlines the conditions and procedures for canceling orders and seeking refunds, if applicable.

2. Order Cancellation by the Customer

2.1 Before Order Processing

Customers can cancel their orders within 24 hours after placing the order, provided the order has not been processed or shipped.
To cancel an order, customers must contact our Customer Support team via [email/phone/live chat] and provide their order number.

2.2 After Order Processing

Once the order is processed and shipped, cancellations are no longer possible. However, customers may initiate a return or exchange under our Return and Refund Policy.

3. Order Cancellation by TopPharma

3.1 Reasons for Cancellation

TopPharma reserves the right to cancel orders in the following cases:

The product is out of stock.
There are issues with payment processing.
The order violates our terms and conditions.
Fraudulent or suspicious activity is detected.

3.2 Notification

If we cancel an order, customers will be notified promptly via email or phone, and a full refund will be issued to the original payment method within [X business days].

4. Refund Policy for Cancellations

4.1 Refund Process

For eligible cancellations, a full refund will be processed within 7 business days of approval.
Refunds will be issued to the original payment method (credit/debit card, PayPal, etc.).

4.2 Delays in Refunds

Depending on the payment method or financial institution, refunds may take an additional [X days] to reflect in your account.

5. Non-Cancellable Items

Certain products may not be eligible for cancellation, including:

Custom or personalized items.
Perishable goods (e.g., food, medicine).
Items explicitly marked as non-returnable or non-refundable.

6. How to Request a Cancellation

6.1 Contact Information

To request a cancellation, please contact us at:

Email: toppharma123@gmail.com
Phone: 9011093279
Live Chat: Available on our website during 9AM - 5PM.

6.2 Information Required

Please provide the following details when requesting a cancellation:

Full name.
Order number.
Reason for cancellation (optional but recommended).

7. Changes to the Cancellation Policy

We reserve the right to update or modify this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically.

8. Contact Us

For further assistance or questions regarding our cancellation policy, feel free to contact us at toppharma123@gmail.com or via our helpline +91-7875936683.

ZARA SOLUTIONS

20, Rai Gulmohar Apartment

MH, Nagpur: 17 | INDIA

PH: +91-7875936683

EMAIL: ASMAXALI@GMAIL.COM